We always try to provide the best service to our customers and we are constantly researching for this. Although we do our best, sometimes undesirable problems can occur. In these cases, as always, we are trying to solve the situation seriously. If you are not satisfied with the service we provide or the energy company contacted, we will try to solve your problem as soon as possible.If you wish to make a complaint or if there is any dissatisfaction, you can do so using one of the options below.
- Call us on: 0208 807 0101
- Email us at: info@anybusinessservice.co.uk
- Write to us: Unit 8, Landmark Commercial Centre, Commercial Road,London, N181UB
COMPLAINT HANDLING STAGES OF THE PROCESS
- When we receive a complaint, a dedicated account manager is assigned first. The account manager communicates with the customer within 2 days and collects the necessary information with documents. He starts working on the conflict by defining the problem according to the information he has. The complaint is given a case ID and recorded with all documents.
- We will respond with a written or electronic confirmation within five business days of receiving your complaint.
- Within 2 weeks of receiving your complaint, you will receive a final response to your complaint or a response explaining why we have not yet been able to resolve your complaint. In this case, you will be contacted to request more documents or information.(If no response is received from you within 7 days after the final result, the case will be closed assuming you are satisfied with the result.)
- If you are not satisfied with our final response, we will be happy to revise again. In this case, however, we need to support your dissatisfaction with our initial response with additional documentation or information. A Deadlock Letter will be sent to you as a final result. (You will receive a letter/email explaining the final response)
If we are unable to resolve your dispute, as you are microbusiness right to have your dispute considered by Ombudsman Services as designated ADR provider.
Microbusinesses right to refer their dispute to ADR (Alternative Dispute Resolution) scheme if it remains unresolved. (At deadlock or after 8 weeks)
Should you be unhappy with the outcome of your complaint or not received a satisfactory result within 8 weeks; you have the right to contact the Energy Ombudsman for a free and unbiased review. You can apply to the Ombudsman service using one of the following options:
Visit: www.ombudsman-services.org/energy.html
Email: enquiry@ombudsman-services.org
Contact Number: 0330 440 1624
Write to: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
If you can’t solve your problem with your energy supply, you can always get in touch with Citizens Advice Bureau.